This week-end, I went to my gaming PC in my living room. The PC did not respond when I grabbed the mouse. Puzzled, I pressed the “on” button on the PC. Then I saw that Microsoft saw fit to update my PC while I wasn’t looking. I had configured this particular PC to my liking, and many of my careful settings are gone.
Every time the PC restarts, it seems that “Steam” (a popular game store) has to self-update which can often take several minutes. Who are these engineers who think that an application should do a lengthy self-update with each reboot? That’s hostile toward your users.
I told myself: “no matter, I will grab my Apple laptop and do some relaxing work”. Only, my Apple needed to be booted up. And rebooting triggered an update installation… So I waited and I waited… and then the laptop came up with a mysterious message… basically, the update failed and the laptop was left in an unusable state.
(…) when I got to the office, and turned on my Mac, it rebooted into recovery, with the Installer Log open, and a dialog that read, “The macOS Installation couldn’t be completed”. I called Apple and they had me run a check disk, (…) Since posting this, Apple called me back and they said that I should be able to reinstall macOS Sierra without formatting the drive and I should be back to the state I was before the failure.
(…) Fortunately I was able to simply reinstall macOS High Sierra by booting into Recovery Mode (Command ⌘ + R) and choosing Reinstall macOS High Sierra.
Five minutes of Googling gave me a solution. A whole evening of downloads gave me back a semi-working laptop… except that it is once again bugging me to update it to the very latest version.
Going back to the gaming PC, the Nvidia graphics card driver insisted on an update… which I did… only to be left with a machine that had the disk throughput wasted on something called GeForce Experience… I understand that this invasive Experience software is nearly useless for most people. If anything should not be taxing your machine, it is a piece of software that is nearly useless for most people. Here is what you find online about this “Experience”:
User 1: Hello, whenever I open the GeForce Experience, I cannot use the program because of a box which says there is an update and I should install it. I cannot use the program because of a box which says there is an update and I should install it. Doing so starts a program but nothing is shown, except in Task Manager where the GeForce program is running at 100% on the Disk. The same thing happens to the disk when I attempt to uninstall the GeForce Experience.
User 2: solution: don’t install GFE.
I also visited my mother-in-law. Thankfully, her PC is configured to never update anything ever because I cannot risk her PC becoming unusable to her following an update; I run the updates manually from time to time. In the task bar, I found a few pieces of software that tried to update themselves, including Java and some “zip” utility. I refused the updates. Obviously. Why on Earth would my mother in law even need Java in the first place? And whatever this zip utility is, I am sure it can continue just fine without updates.
All in all, the experience left me in a terrible mood. I also wasted a lot of time. I am quite good with computers, so I could fix all the problems, but I wonder… what do other people do?
What is annoying is how intrusive all these updates are. I realize that it is hard to do updates entirely silently, without the user noticing. But what we have now is the opposite. The updates are “in your face”.
I can excuse Microsoft more easily… because they have to support an untold number of different configurations… but Apple should do better. I understand that security updates require a reboot, but these updates should literally never fail. It is intolerable to be left with an unusable laptop after an update.
Updates should be as unintrusive as possible. They should not disturb or annoy us.
So how do we end up in such as sorry state of affairs?
My theory is that within software companies, the very worse engineers end up in charge of software updates. “Well, Joe can’t be trusted to work on the actual driver, but maybe he can maintain the ‘Experience’ software in charge of updates?” And Joe does a terrible job, but nobody cares because, these are just updates, right?